Customer Support
Help when you need it.
Troubleshooting, billing and account help for every Dandali service, with priority escalation for business customers.
- Self-service
- Guides and account help
- Technical
- Fibre, mobile and Wi-Fi
- Billing
- Plans, payments and invoices
- Business
- Priority enterprise escalation
Support topics
Mobile & eSIM
Activation, NIN registration, data plans and device setup.
Fibre & Wi-Fi
Router lights, slow speeds, outages and relocation.
Hotspots
Signing in, packages and venue connectivity.
Voice
Calling, VoIP, conferencing and business extensions.
Billing & Accounts
Renewals, payments, invoices and plan changes.
Business Support
SLA incidents, account management and escalations.
How it works
From first contact to connected.
- 01
Check the basics
Restart your router or device and confirm your plan is active.
- 02
Search help
Review the answers below for common issues.
- 03
Contact support
Reach us through the contact page with your account details.
- 04
Track resolution
We keep you updated until your issue is closed.
My fibre is down. What should I do?+
Check the router lights and power, restart it, then contact support if the LOS light is red.
How do I top up or renew?+
Renew through your account or authorised channels; our team can help with payment issues.
How do I report slow speeds?+
Run a speed test on a wired connection and share the result with support.
Can I relocate my fibre service?+
Yes, subject to coverage at your new address. Request a relocation through support.